Optimizing the Implementation of Total Quality Management at Yamaha Flagship Shop Bandung

Authors

  • Dedi Hadian Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung Author
  • Aan Hardiyana Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung Author
  • Senen Machmud Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung Author
  • Maulana Yusup Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung Author
  • Anton Tirta Komara Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung Author
  • Bulan Tati Fitria Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung Author
  • Robbi Saepul Rahman Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung Author
  • Kuswanto Kuswanto Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung Author
  • Muhamad Naufal Maulana Ashari Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung Author
  • R. Yaka Novizak Kusumah Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung Author
  • Rizal Abdul Azis Sudjatmiko Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung Author

DOI:

https://doi.org/10.56447/jpmbistek.v3i1.08

Keywords:

Total Quality Management, Human Resource Competency, Quality Control, Customer Focus, Continuous Improvement

Abstract

The implementation of this community service project stems from quality improvement issues at the Yamaha Flagship Shop Bandung. Implementing Total Quality Management (TQM) can resolve these specific quality challenges. To investigate this, a team of lecturers and students conducts field research as the primary methodological approach.

An optimal TQM framework maintains consistent service and product quality through strict, customer-oriented standardization. Therefore, the team optimizes TQM by focusing on service standardization through digitalization, human resource competency (employee involvement), product/spare part and repair quality control, customer-satisfaction supporting facilities (customer focus), and continuous improvement to successfully elevate the overall service quality at the Yamaha Flagship Shop Bandung.

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Published

2026-05-29

Issue

Vol. 3 No. 1 (2026): Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK)

Section

Articles

License

Copyright (c) 2026 Dedi Hadian, Aan Hardiyana, Senen Machmud, Maulana Yusup, Anton Tirta Komara, Bulan Tati Fitria, Robbi Saepul Rahman, Kuswanto Kuswanto, Muhamad Naufal Maulana Ashari, R. Yaka Novizak Kusumah, Rizal Abdul Azis Sudjatmiko (Author)

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

How to Cite

Hadian, D., Hardiyana, A., Machmud, S., Yusup, M., Komara, A. T., Fitria, B. T., Rahman, R. S., Kuswanto, K., Ashari, M. N. M., Kusumah, R. Y. N., & Sudjatmiko, R. A. A. (2026). Optimizing the Implementation of Total Quality Management at Yamaha Flagship Shop Bandung. Jurnal Pengabdian Masyarakat: Bisnis Dan Iptek (JPMBISTEK), 3(1), 86-96. https://doi.org/10.56447/jpmbistek.v3i1.08