A. Dwiyanisa, I. Larashati, F. C. Muthmainah, R. A. A. Rachadi, and S. S. Nurdianti, “Factors Forming E-Service Satisfaction of PJP QRIS on Micro Business Merchants in Bandung City with E-Servqual Approach and E-Service Satisfaction Model”, Jurnal Computech & Bisnis, vol. 18, no. 2, pp. 227–252, Oct. 2025, doi: 10.56447/jcb.v18i2.8.