KOMARA, A. T. . Keterkaitan E-Service Quality Dan E-Recovery Service Quality Maskapai Penerbangan Air Asia Dengan Menggunakan Structural Equation Modelling. Jurnal Computech & Bisnis (e-journal), [S. l.], v. 8, n. 2, p. 101–111, 2014. Disponível em: https://jurnal.stmik-mi.ac.id/index.php/jcb/article/view/173. Acesso em: 10 jan. 2025.