PRATIWI, Septi Agus; DEWI, Citra Kusuma. Pengaruh E-Service Quality terhadap Behavior Intentions dengan E-Satisfaction sebagai Mediator: Studi pada Kriya.co.id. Jurnal Computech & Bisnis (e-journal), [S. l.], v. 10, n. 2, p. 59–71, 2016. Disponível em: http://jurnal.stmik-mi.ac.id/jcb/article/view/145. Acesso em: 6 sep. 2025.